There I was sitting in Chek Lap Kok airport – Gate 81 – trying not to be too annoyed that my flight was delayed by 90 minutes when I happened to read the message on the back of my boarding pass:
Well, that made me annoyed. How can they pledge to ensure ‘all flights depart on [...]
Archive for September, 2009
Dragonair: Empty promise
September 21st, 2009
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Writing Penalty for Transport Department
September 10th, 2009
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I challenge you to understand this letter in fewer than three attempts. Sorry; no joining the challenge if the procedure is already familiar.
When your information involves expiry dates dictating what individuals can and cannot do, careful planning is needed in order to answer the readers’ questions without straining their brains.
The least informed reader will be new, both to driving [...]
Telephonic notice: say what?!!
September 9th, 2009
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A new client surprised and disappointed me this morning with their awful agreement.
Full of legalese and unplain English, it includes the following:
10 ) DELAYS. The TRAINER shall give the COMPANY immediate telephonic notice of any event which might cause a delay in the timely performance of services….
This caused me to wonder whether a text/SMS message [...]
